Troubleshooting
- My customer didn't receive their order email, what should I do?
- I have a subscription with Creative Fabrica and am trying to upload a font from their site, but I’m getting a pop-up message saying that I have to purchase the subscription for Creative Fabrica in Corjl. How can I use this font?
- My customer is having problems editing their order. How can I help them?
- How do I cancel a customer’s order in Corjl and receive a refund?
- Can I add additional time to an item that has expired?
- What does the "Flatten PDF" option do?
- Can I log into my customer's order to help edit?
- Can I customize the Corjl email that is sent out to my customers?
- Some font glyphs are not showing in the character map. Why are they not available?
- Best Practices for Images in Corjl
- If I delete a design in my Corjl account that a customer has purchased, will they still have access to the design?
- If I change the original design after a customer has purchased it and the customer reverts to the original, will it show the changes made to the original design?
- I forgot to connect a listing ID from my Etsy/Shopify shop to the corresponding Corjl listing, and a customer ordered the listing. How can my customer access their purchased item to personalize?
- When I download a design with a clipping mask as a PDF, it doesn't look right. How can I fix this?
- Can I change the number of artboards in an existing design?
- Is there a character map that I can use to access additional glyphs?
- The colors of my uploaded images look different than what’s showing in my design program. How can I fix this?
- How can I group and ungroup layers in a design?
- Can I set expiration dates for my listings?
- I received an email saying Corjl is unable to send the order email to my customer. What should I do?