Troubleshooting
- Best Practices for Images in Corjl
- My customer didn't receive their order email, what should I do?
- I received an email saying Corjl is unable to send the order email to my customer. What should I do?
- My customer is having problems editing their order. How can I help them?
- I have a subscription with Creative Fabrica and am trying to upload a font from their site, but I’m getting a pop-up message saying that I have to purchase the subscription for Creative Fabrica in Corjl. How can I use this font?
- Some font glyphs are not showing in the character map. What can I do?
- Manual Orders
- How do I cancel a customer’s order in Corjl and receive a refund?
- Can I log into my customer's order to help edit?
- Can I customize the Corjl email that is sent out to my customers?
- If I change the original design after a customer has purchased it, will the changes show in the customer's purchased design?
- What does the "Flatten PDF" option do?
- My font is displaying incorrectly or downloading differently from on the screen.
- Contact Support
- Is there a character map that I can use to access additional glyphs?
- I forgot to connect a listing ID from my Etsy/Shopify shop to the corresponding Corjl listing, and a customer ordered the listing. How can my customer access their purchased item to personalize?
- Design, Listing & Order IDs
- How can I group and ungroup layers in a design?
- When I download a design with a clipping mask as a PDF, it doesn't look right. How can I fix this?
- The colors of my uploaded images look different than what’s showing in my design program. How can I fix this?