Troubleshooting
- Does Corjl work with Etsy and/or Shopify variations?
- How do I offer different sizes of the same design?
- I have a subscription with Creative Fabrica and am trying to upload a font from their site, but I’m getting a pop-up message saying that I have to purchase the subscription for Creative Fabrica in Corjl. How can I use this font?
- My customer is having problems editing their order. How can I help them?
- Can I add additional time to an item that has expired?
- My customer didn't receive their order email, what should I do?
- Can I draw lines, circles or other elements in Corjl?
- Can I customize the Corjl email that is sent out to my customers?
- I forgot to connect a listing ID from my Etsy/Shopify shop to the corresponding Corjl listing, and a customer ordered the listing. How can my customer access their purchased item to personalize?
- What does the "Flatten PDF" option do?
- If I change the original design after a customer has purchased it and the customer reverts to the original, will it show the changes made to the original design?
- If I delete a design in my Corjl account that a customer has purchased, will they still have access to the design?
- Can I log into my customer's order to help edit?
- When I download a design as a PDF that uses a clipping mask, there are weird lines or the image is showing outside of the text/shape. How can I fix this?
- Can I use Corjl if I don’t have an Etsy shop or Shopify store?
- The colors of my uploaded images look different than what’s showing in my design program. How can I fix this?
- Is there a character map that I can use to access additional glyphs?
- Can I change the number of artboards in an existing design?
- Can I crop images in Corjl?
- Some font glyphs are not showing in the character map. Why are they not available?