I forgot to connect a listing ID from my Etsy/Shopify shop to the corresponding Corjl listing, and a customer ordered the listing. How can my customer access their purchased item to personalize?

*Disclaimer: Our Shopify app integration is currently pending Shopify's approval. Meanwhile, we offer a Shopify webhook to help streamline orders, although it doesn't support variations. For more information, click here.

If you sold a listing in your shop that is not connected to a Corjl listing, you will need to create the order manually. To create a Manual Order, open up the Orders tab, then click on the Create New Order. in the upper right hand corner. Enter the customer’s email, check the box that says Send Customer Email, add the purchased listing, then click Save. The order will be sent to your customer and show up in your orders.