Can I access a customer’s account to assist, or make changes to their purchased items?

Yes. In the Orders tab, open your customer’s order info and select Login as Buyer.

You’ll see the order as the customer sees it and can make any needed changes. To change the artboard size, add fonts, or make any changes that aren’t enabled in the Customer View, click on the Designer View tab (upper LH side).

Please note that your customers will not have access to/see the Designer View tab when logged into their order.